MITEL 3000 communications system

Mitel 3000 Feature Phones

The Mitel® 3000 communications system offers standard digital telephones that allow easy access to powerful system features such as conference, transfer, personal speed dial and voice messaging. Mitel 3000 digital telephones offer large display screens and dynamic prompts, as well as headset port, programmable keys with dual color red and green LED indicators, full duplex speaker phone operations, and a parallel modem port. In addition, users may also connect any single line analog device such as cordless phones, credit card terminal, etc.

Mitel 4110 Telephone –

8-button System Phone

Digital telephone with eight programmable keys, data port, headset port and speaker.

Mitel 4120 Telephone –

16-button System Phone

Digital telephone with 16 programmable keys, backlit LCD display, and Direct Station Select (DSS) expansion connection for optional DS console.

Mitel 4100 DDS Console 32-key DSS console (supported on the 16-button system phone only; limit 8 per system).

Mitel 5601 DECT Phone –

4-button Cordless System Phone

900 MHz digital interface cordless phone. Features include 4-line access, Caller ID, voice message indication, dedicated transfer, hold, redial and special buttons, 3 ring tones and vibrate. (Available in U.S. only) to the Mitel 3000 system to optimize communication needs.

VoIP Capabilities

The Mitel 3000 is what the remote-worker has been waiting for! If you work from home or if you have a small branch office, the Mitel 3000 can offer the flexibility you need without compromising functionality or professional image. In fact, the IP-based phone can plug and play from anywhere in the office, home or branch office and all you need is a broadband connection.

Mitel 5120 IP Phone

Full-duplex hands-free feature phone with 6 x 16 menu driven display, MessageWaiting / Ringing LED, 16 programmable keys, 2-port Switch (for PC connection) and Headset port.

Mitel 3000 System Specifications System

Scalable, voice-centric communications platform expandable with modular upgrades for a maximum capacity of 20 lines and 52 extensions (40 hybrid analog / digital extensions and up to 12 VoIP extensions) Configuration From 2 CO lines and 8 extensions, up to 20 CO lines and 52 extensions Ports Module 8 extensions per module with capacity for 4 additional lines per module CO Line Module 2 lines per module Voice Mail Module Provides 2-, 4- or 8-port options, ranging from 5, 10 and 20 hours storage respectively T-1 Interface Module Supports T-1, Fractional T-1, and PRI, up to 24 lines / channels, plus 4 CO lines can be added for a maximum 28 lines Broadband Module Optional module provides multi-user high-speed Internet access as well as VoIP (Voice over IP) connectivity. Also provides a LAN (Local Area Network) allowing users to network PCs and share printers and resources within the office.

The Broadband Module also incorporates:

Integrated ADSL Modem
Ethernet WAN Port for Cable Modem connection
Integrated WLAN Access Point for wireless connectivity
Stateful Packet Inspection Firewall with IDS and DoS protection
VoIP for up to 12 Remote IP Endpoints with full system integration

The Scalable,Voice-centric Communications Platform for Businesses

Today’s diverse environments require advanced communications technology to address new and dynamic ways of facilitating a wide range of voice and data needs. The ability to communicate effectively in your busy office demands a reliable and integrated system designed to improve communication over the telephone and the Internet. Introducing Mitel 3000: The scalable, voice-centric platform for businesses.

Opportunities

Manage multiple devices including VoIP, digital, wireless and analog, within the same system
Leverage the powerful telephone system features including voice mail and auto attendant, to better serve clients
Reduce expenses and streamline business The Scalable Platform for Business Applications
Expansion made easy with add-on modules for additional lines and extensions
Voice Mail Module for professional messaging services
Broadband Module to support IP based extensions Business

Mitel 3000

Mitel 3000 delivers a host of leading-edge standards that makes communication more manageable for today’s small commercial and large residential settings. Whether you operate a retail business, a multi-branch business, Mitel 3000 offers you a scalable, affordable route to breakthrough technology convergence.

Applications

Whether you operate your business from an office, retail mall, or from multiple locations in your community, this converged communications offering is ideal for restaurants, retail, and convenience stores; and professional business services such as law firms, insurance agencies, small health care facilities and more.

Innovative Expansion—Rewarding Solutions

Mitel 3000 is packed with the technologies you need today, and when your communications requirements change, Mitel 3000 makes it easy to expand the capabilities of your communications platform without replacing the entire telephone system. Pay for what you need now and protect your future communications investment with the system designed to let you connect existing equipment, add functionality now or later, and grow at your business’s pace.

Revolutionary Design—Effortless Installation

An industry-leading telephone system demands a unique design.Mitel 3000 features a modern enclosure for both the Central Control Unit (CCU) and the expansion modules, unlike any other. The Mitel 3000 CCU and add-on modules offer easy access to slots and connectors. Installation is easy. Expansion is simple.

Sophisticated System Administration

And, Mitel 3000 can be programmed via your telephones or through an advanced PC-based management application,meaning you don’t need an on-site technician every time you require a system programming change.

Offices

Mitel 3000 is first and foremost a traditional PBX system offering all the features, functionality and reliability expected from the business telephone system you need today. Rich system features such as voice mail, account codes, auto attendant, courtesy service, day/night service, Caller ID, conference, and speed dial, make it possible to project a professional image to your clients.

Retail Stores

Retail communications require multi-device options, from analog devices such as credit card terminals and fax machines, to voice/data mobility options—allowing your staff to be more productive. Customize your Mitel 3000 system to meet your specific business requirements with flexible, cost-effective, modular solutions.

Remote Office / Telecommuter Extensions

One of the major features of the Mitel 3000 Broadband Module is the ability to provide off-site extensions. This feature is ideal for companies with a small, remote office or home office with a few extensions. Instead of having to install a complicated telephone system, simply connect the IP extensions to the Mitel 3000 through the Internet.

Mitel 3000 Features

System Features

• Account Codes (Forced / Optional)
• Alternative Routing
• Analog Device Support
• Background Music (External MOH)
• Call Barge
• Caller ID Store
• Call Routing
• Central Bell
• Class of Service
• Courtesy Service
• Day/Night Service
• Emergency (911) Service
• Executive / Secretary Service
• Flexible Numbering
• General Call / Ring All
• Hot Line
• Internal Music-On-Hold
• Language (Prompts can be changed to French or Spanish)
• Least-Cost Routing (LCR)
• Paging (Digital Telephones; Internal / External and Meet Me Page)
• Port Swapping
• Station Message Detail Recording
• System Hold
• System Programming: Station or PC (local), PC (remote)
• System Speed Dial
• Toll Restriction

Telephone Features

• Auto Answer
• Backlit LCD (on 16-button system phone)
• Call Back
• Call Duration Display
• Call Forwarding
• Call Park
• Call Pick Up (incoming)
• Call Redirect
• Call Transfer
• CallWaiting (Internal / External)
• Caller ID Store (Name ID / Number ID)
• Camp on Busy
• CO Line Green / Red LED
• Conference (3 party)
• Display Messaging
• Do-Not-Disturb (DND)
• Extension Lock
• External Call Hold
• External Forwarding
• Forward All
• Forward on Busy
• Forward on No Answer
• Follow Me
• Headset Capability
• Hold
• Hookflash
• Intercom Call
• Internal CallWaiting
• Line Access
• Microphone Mute
• Page
• PA Announcement
• Page All
• Park
• Parked Call Pick Up
• Personal Speed Dial
• Programmable Soft Keys
• Redial
• Reminder Call
• Ringing / MessageWaiting Light
• Room Monitor
• Speaker Phone
• Tone Protection
• User-Programmable Ring Tones
• Volume Controls

Voice Mail Module:

The optional Voice Module provides:
• Call monitor / call screening
• 52 extension voice boxes
• 10 phantom boxes
• 20 group boxes
• 1 general voice mailbox
• Primary / Secondary Greetings
• Auto Attendant (day / night / weekend / temporary)
• Customizable courtesy service
• Record-A-Call
• Remote Message Notification

Broadband Module

The Broadband Module offers an upgrade to existing or
new Mitel 3000 installations providing a host of Data
Applications and allowing the Mitel 3000 to host IP
based extensions both on the LAN and the WAN. Using
the Broadband Module with the Mitel 3000 allows
system connectivity for up to 12 IP extensions from
anywhere in the world*.

The Broadband Module also incorporates

• An integrated ADSL Modem with: G. 992.1, G. 992.1,
G994.1 and ANSI T1.413 PPP, PPPoA, PPPoE and RFC
1483 support PAP, CHAP and IPCP
• An integrated Router and LAN Switch
– 1 x 10 Base T WAN Ethernet Port
– 4 x 100 Base T Full-duplex Auto sensing LAN Switch Ports

Additional Router Services Supported

• DHCP Server
• DHCP Client
• DNS Relay
• Static Routing
• Dynamic Routing
• Virtual Server
• DMZ Host Port
• NAT
• Reverse NAT

Firewall

• Stateful Inspection Firewall
• Pre Configured Rule sets
• Intrusion Detection Service (IDS)
• Denial of Service protection (DOS)
• Alarm event logging and generation

Diagnostics

A wide suite of diagnostic tools are provided to enable
Remote diagnostics of routing issues. The VoIP gateway
supports the following protocols:
• TCP (RFC 793)
• UDP (RFC 768)
• RTP (RFC 1889)
• SIP (RFC 3261)
• SDP (RFC 2327)

The following codecs are available to each channel:

• G.711 (64 kb/s) A-Law
• G.711 (64 kb/s) U-Law.
• G.729 A/B (8 kb/s)

Wireless LAN 802.11g Access Point

• Supporting 100 devices
• Supporting WEP and WPA Authentication
• Supporting MAC Address control
• Upgrade path for WME and 802.11e WLAN QoS

QoS onWAN Interfaces

• Voice packets are always prioritized over data on
the WAN interfaces. This is provided by Diff-Serv
(RFC 2474)
• LLQ (Low Latency Queuing)
• LFI (Link Fragmentation Interleaving)

QoS on LAN Interfaces

• Two priority levels can be classified on each
LAN port for incoming traffic by:
• 802.1p classification
• Diff-Serv classification
• 802.1p and Diff-Serv classification
• The two priority levels are
– High
– Low
• Voice packets are classified as High priority

*NOTE: To connect IP Endpoints from remote locations, the Mitel 3000
Broadband Module must have a Static Public IP Address.

Additional Options

• Battery Backup (requires only internal battery)
• Door Phone
• Doorstrike
• External Music-On-Hold
• Hearing Aid Compatible

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